Privacy Policy
Lost Coast Naturals LLC (“Lost Coast Naturals,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit lostcoastnaturals.com (the “Site”) or purchase our products.
01 Information We Collect
Information you provide
When you purchase a product, subscribe to our email list, or contact us, we collect:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely through our payment provider; we do not store full card numbers)
- Order history and product preferences
- Any other information you choose to share with us through messages or forms
Information collected automatically
When you visit the Site, we and our service providers may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website or source
- Cookies and similar tracking technologies (see Section 4)
02 How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service messages
- Send marketing emails or text messages (only for the channel you have separately opted into; you can unsubscribe at any time)
- Respond to your questions and inquiries
- Improve our products, website, and customer experience
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
03 How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate our business and only as necessary to perform their services. These include:
- Shopify (store platform and checkout, including payment processing)
- Klaviyo (email and SMS consent, lists, and marketing messages)
- Netlify (website hosting)
- Shipping carriers (to deliver your order)
We may also disclose information when required by law, in response to legal process, or to protect the rights, property, or safety of Lost Coast Naturals, our customers, or others.
Mobile information, text-message opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with providers that help us deliver and support our messaging program.
04 Cookies & Tracking
The Site itself does not set advertising or analytics cookies. Service providers we use, such as our checkout and email platforms, may set cookies necessary to operate their services, for example to keep your cart or process a signup. Cookies are small data files stored on your device.
If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent before those tools run.
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features, such as checkout.
Do Not Track
Some browsers send a “Do Not Track” signal. There is no common industry standard for responding to these signals, and the Site does not currently respond to them. Because we do not run cross-site tracking, your experience is the same either way.
05 Your Rights
California residents (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell about you
- Request a copy of your personal information
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
Other US residents
Residents of other states with consumer privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) have similar rights.
How to exercise your rights
Email us at support@lostcoastnaturals.com with your request. We will verify your identity and respond within 45 days. There is no charge for exercising your privacy rights.
06 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least 5 years for tax and regulatory purposes.
07 Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
08 Children's Privacy
Our Site and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.
09 International Visitors
Our Site is operated in the United States. If you access the Site from outside the US, your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer.
10 Third-Party Links
Our Site may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Site or by email where appropriate.
12 Contact
For privacy questions, concerns, or requests:
Lost Coast Naturals LLC
241 East 17th Street #1093
Costa Mesa, CA 92627
support@lostcoastnaturals.com